Common questions
Quick answers for HR leaders, admins and buyers.
Is Zenithr Perform multi-tenant?
Yes. Each customer gets an isolated workspace, with multi-company support inside the workspace for groups and holdings.
Which languages are supported?
English and Arabic are first-class, including full right-to-left layout. Additional languages can be added on request.
Where is the data hosted?
On managed, enterprise cloud infrastructure with regional options. Specific residency requirements can be reviewed during procurement — contact compliance@pro-capita.com.
Do you support SSO?
SAML/OIDC enterprise SSO is available on request.
Can we export our data?
Yes. CSV exports are available across cycles, scores, calibration outcomes and audit log. Bulk export on request.
Who owns the data?
You do. Customer data remains the customer's property; our role is processor under the DPA.
How long are records retained?
Retention is configurable per workspace. By default we follow the term of the agreement; on termination, data is exported and deleted under the DPA timelines.
Do you offer onboarding support?
Yes. Every deployment includes guided setup — framework selection, template configuration, user import, and a pilot cycle.
What does pricing look like?
Subscription pricing based on active employees and modules. Request a quote via the contact page.
Is the AI copilot optional?
Yes. AI features can be disabled at the workspace level, and customer data is never used to train third-party models.
How do you handle privacy across the GCC?
The platform is designed to be deployable in alignment with KSA, UAE, Bahrain, Oman, Qatar and Kuwait privacy frameworks, plus GDPR. See the Compliance page.
How do I report a security issue?
Email compliance@pro-capita.com. We acknowledge within one business day and follow a documented incident-response process.
Can we cancel?
Yes, under the terms of the signed order form. On termination, we export your data and remove it on the agreed schedule.