Compliance, frameworks & partners
What we hold today and what we're built to support. For audit reports, signed attestations or detailed evidence, contact compliance@pro-capita.com.
Information security & quality
Certified management systems Procapita operates the product under.
ISO/IEC 27001
Information Security Management System — how we protect customer data end-to-end.
ISO 9001
Quality Management System — consistent, documented processes across delivery.
ISO/IEC 42001
AI Management System — responsible governance of the AI features inside the product.
Privacy & data protection
We design and operate the product to be deployable across the GCC and EU. 'Aligned with' means our controls map to the framework; signed customer attestations are issued per engagement.
EU GDPR
Operated in alignment with the EU General Data Protection Regulation.
UK GDPR
Aligned with the UK General Data Protection Regulation.
KSA PDPL
Aligned with the Saudi Personal Data Protection Law.
UAE PDPL
Aligned with the UAE Federal Personal Data Protection Law.
Bahrain PDPL
Aligned with the Bahrain Personal Data Protection Law.
Oman PDPL
Aligned with the Oman Personal Data Protection Law.
Qatar PDPPL
Aligned with the Qatar Personal Data Privacy Protection Law.
Kuwait DPPR
Aligned with the Kuwait Data Privacy Protection Regulation.
Accessibility
WCAG 2.1 AA
Web Content Accessibility Guidelines — our target conformance level for the product UI.
Performance frameworks supported
Pick the model that fits your culture — the product adapts.
Balanced Scorecard
Strategic alignment across financial, customer, process and learning perspectives.
OKRs
Objectives and Key Results — focus on outcomes, not activity.
MBO
Management by Objectives — classic top-down goal cascading.
Competency-based
Role-specific competency models for assessment and development.
Behavioural
Behaviour-anchored rating scales tied to organisational values.
360°/180° feedback
Structured multi-rater feedback with anonymity controls.
9-box grid
Performance × potential for succession and talent reviews.
Psychometric inputs
Bring third-party assessment data (e.g. Thomas International) into the talent picture.
Technology partners
Microsoft Partner
Identity, productivity and cloud integrations.
Anthropic Partner
Underlying language-model partner for AI features.